- This page called FAQ is a large archive containing a wide range of questions and answers that usually would help us solve our problem.
- In short, your Bot stores large customer records and may therefore serve your customers in a unique and more accurate way than a FAQ.
- The first step to replace FAQs by Chatbots is to survey your customers’ most frequent questions, the questions most frequently asked to your customer service channels and then define the most relevant answers, which need to be complete, clear and objective.
- Bots should offer customers a real opportunity to interact and provide more effective services than the other channels consumers have used up to now.
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